Terms & Conditions

The following policy has been written to balance the requirements of individual participants and Prime physiotherapy Ltd as a company, the following are non-negotiable with respect to individual circumstances. The company emphasis this to release our staff from having to make a judgement as to one individual being more deserving than another. In addition, we offer the opportunity for you to find an alternative to your place, details of this are included below. We would politely ask that you do not ask for a refund based on your individual circumstances as we will refer you back to our cancellation and substitution policy and full reasons for this are offered below.

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Cancellation by Knowledge Bridge Est

We will always try our best to avoid cancelling an event. If circumstances occur that force us to cancel an event you will receive a full refund of any course fees paid or the opportunity to transfer your place to the same course on another date or another course/s up to the same value. Any card fee paid will not be refunded. We aim to give a minimum of 2-3 weeks’ notice when cancelling an event. Knowledge Bridge Est, is not held liable for any additional expenses you incur through cancelling the event e.g. travel expenses and accommodation. If there are circumstances beyond our control which cause us to cancel or change your trip such as war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions applications we will not refund or pay you any compensation or be liable for any other expenses to you.​

 

Modifications

Knowledge Bridge Est, reserves the rights to modify the program dates and/or tutor. Upon any such change, you will be notified via electronic communication or notices.

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Substitutions

 If you are able to provide a substitute for your course place, if no refund needs to be issued to you, we will change you over free of charge. If you require a refund to be issued and the substitute needs to pay, once the substitute has paid, we will charge you over and refund you any fees paid less our standard admin fee**. The replacement participant will need to pay for the course in full themselves, we cannot transfer credit from your account to theirs. If no suitable replacement is offered by you and if the course is full with a waiting list, we will assist in trying to find a replacement, but if none is found, this will be treated as a late cancellation and the below charges will apply. We recommend that participants consider cancellation insurance if they feel this will give them added protection, such service is available online through different companies, the cost of this service varies between 10-15 % of the course fee. The key responsibility of finding a replacement is yours and not ours.

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Cancellation by customer

Any cancellation from your side is subject to the following cancellation fees or our standard admin

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Cancellation Fees

Deposits are non-refundable.

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Please make sure that you can apply for work/ study leave prior to confirming your registration at any of our learning activities as deposits are totally non-refundable.

• Cancellations received greater than 6 weeks before the course/event start date the cancellation fee is our standard admin charge.

• Cancellations received 6-8 weeks before the course/event start date the cancellation fee is 25% of the total paid

• Cancellations received 4-6 weeks before course/event start date, the cancellation fee is 50% of the total paid

• Cancellations received 3-4 weeks before the course/event start date the cancellation fee is 75% of the total paid

• Cancellations received under 3 weeks before course/event start date the cancellation fee is 100% of the total paid.

• If no notice is given or you fail to attend, you pay 100% of the total paid.

The start date for courses/event spread over more than one weekend/block of days is the first day of the first weekend/block of days. We cannot refund for subsequent weekends/days with such courses. If possible we will try to accommodate people on future dates but this is at the discretion of knowledge bridge est , and the tutor and is not guaranteed. If agreed, all changes will incur our standard administration.

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Any refunded fees left as a credit with needs to be used within 6 months from the date of the refund.

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Further justification for our cancellation and substitution policy

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Our cancellation and substitution policy have been written in response to many discussions with those wishing to cancel places on the courses we provide. Collectively, these encompass a huge range of circumstances which include personal, family, health, work, environmental and miscellaneous other reasons. What is apparent from our experience is each instance has unique reasons and, as such, the decision as to whether one is more ‘deserving' than another is impossible to make. After much consideration, we have a cancellation policy that will no doubt upset some but it is necessary to both maintain parity across participants regarding refund requests and the requirements of as an organization.

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Waiting Lists

Participants are free to place themselves on a waiting list if a course is full. If space becomes available on a course the following procedure will apply:

• Greater than 2 weeks before the course start date: We will endeavor to contact participants in the order they are on the waiting list via email and telephone. We will allow 24 hours for anyone we have contacted to get back to us before we contact the next person on the list.

• Between 7 and 14 days before the course start date: We will email everyone on the waiting list and allow 24 hours for anyone to get back to us. After that time we will release the space to the website for general booking.

• Less than 1 week before a course: we will email everyone on the waiting list and immediately release the space to the website, thereby allowing any eligible person to book the space whilst it remains available.

We reserve the right to remove any person/s from any waiting list in accordance with the above policy.